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TERMS & CONDITIONS

Last Updated: 1/17/26


Business Name: LINOVAR

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Welcome to LINOVAR. These Terms & Conditions (“Terms”) govern your use of LINOVAR’s services, including uniform cleaning, pickup/delivery, replacement management, and uniform procurement. By becoming a client of LINOVAR (“Client”), you agree to the following Terms.

1. Services Provided

LINOVAR provides:

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  • Professional laundering, stain removal, and care for business uniforms.

  • Scheduled pickup and delivery of uniforms.

  • Management of replacement uniforms and new-hire uniform kits.

  • Procurement of branded and personalized garments from third-party suppliers.

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LINOVAR does not manufacture uniforms. All garments are sourced from approved suppliers.

2. No Contracts

LINOVAR operates on a no-contract, cancel-anytime model. However, cancellation does not relieve the Client of unpaid services (see Sections 4 and 5).

3. Pricing & Fees

3.1 Transparent Pricing

Our pricing starts at $5 per uniform per week and includes cleaning, pickup, and delivery. Uniform purchases and customization are priced separately. All costs are disclosed upfront with no hidden fees or surprise charges.

3.2 Supplier Pricing

Uniform purchase costs are based on:

  • Supplier garment cost

  • Supplier embroidery/personalization fees

  • Supplier preparation fees

  • Supplier shipping costs


3.3 Rate Adjustments

LINOVAR reserves the right to adjust cleaning and service rates while striving to remain competitive.

Uniform purchase prices are always based on current supplier rates.

4. Payment Terms

4.1 Receipts
 
Receipts or billing summaries may be provided electronically to reflect completed services. Services are due upon delivery.

4.2 Uniform Purchases
 
If you choose to purchase uniforms from LINOVAR, the full amount is due upon purchase.
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4.3 Payment of Services Rendered
 
LINOVAR operates on a pay-on-delivery basis. Clients may pay at delivery via credit card or cash, or enroll in automatic card billing for completed services.
 
4.4 Failed Payments & Delinquent Accounts

Service interruptions, late fees, and collections may apply if:
 

  • A payment is reversed, declined, or disputed after services are rendered.

  • Additional services are rendered without successful payment.

  • Services are suspended while outstanding balances exist.
     

In these cases, LINOVAR reserves the right to:
 

  • Apply late fees

  • Suspend services

  • Place holds on future uniform orders

  • Pursue collection of outstanding balances
     

LINOVAR does not extend credit and is not responsible for service interruptions caused by declined or failed payments. If a payment is declined, the Client will be notified promptly to update payment information.
 
Payment is due upon delivery of services. If an outstanding balance remains unpaid at the time of a subsequent delivery, the delivery driver will attempt to collect payment on site. If payment is not received at that time, pickup of dirty uniforms will be declined, and a $10 late fee may be applied.
 
If payment remains unresolved, LINOVAR will make one final attempt to contact the Client regarding payment. If the balance is still not resolved, services will be temporarily suspended until the outstanding balance is resolved.
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4.5 Variable Weekly Billing
 
Because the number of garments cleaned each week may vary due to new hires, terminations, extra washes, or operational needs, the amount the client pays will fluctuate.

5. Cancellations

Clients may cancel services at any time. A 30-day notice is required to avoid additional scheduled services.

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Upon cancellation, the Client remains responsible for payment of all services rendered during the notice period.

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Cleaning services stop after 30 days from the date cancellation is submitted.

6. Replacement Uniform Policy

6.1 Eligibility for Replacements

A replacement uniform may be requested for:
 

  • Damage

  • Wear

  • Size changes

  • Lost or stolen garments (see Section 7.3 for cost responsibility)


6.2 Pricing

Replacement uniforms are priced at the current new uniform cost.

6.3 Supplier Limitations

LINOVAR will always attempt to source the exact same garment originally provided.
If the supplier discontinues an item, LINOVAR will recommend the closest possible match in style, color, and fabric.

LINOVAR is not responsible for supplier discontinuations.

7. Damage, Loss & Liability

7.1 Cleaning Damage
 
LINOVAR follows industry-standard processes. Garments wear due to age, material, or manufacturer weaknesses.

LINOVAR is not responsible for:
 

  • Pre-existing wear

  • Defective materials

  • Improper client care outside of LINOVAR’s cleaning cycle

  • Extreme stains or hazardous exposure
     

7.2 Normal Wear & Tear
 
Uniforms naturally degrade over time. Worn garments can be replaced at standard replacement cost.
 
7.3 Lost or Stolen Garments
 
Clients are financially responsible for lost or stolen garments. If LINOVAR confirms that a garment was lost while in our possession, we will cover the cost of replacement, and the client will not be responsible for any associated charges.

​8. Pickup, Delivery & Logistics

8.1 Missed Deliveries
 
If a Client is unavailable for a scheduled pickup or delivery, a rescheduling fee may apply.
 
8.2 Rescheduled Pickup or Delivery
 
If a Client requests to reschedule a pickup or delivery with less than 24 hours’ notice, or requests delivery out of their regular service schedule, a $10 rescheduling fee will be charged to cover routing, labor, and operational costs.
 
8.3 Supplier Shipping

For new uniforms and replacements, suppliers will ship garments directly to the Client’s place of business. Supplier shipping times and policies apply.

9. Client Responsibilities

The Client agrees to:
 

  • Provide accurate employee uniform counts and sizes

  • Inform LINOVAR of lost/damaged uniforms promptly

  • Ensure all pockets are empty

  • Ensure uniforms are placed in designated pickup locations

  • Maintain payment methods and billing accuracy

  • Ensure timely payment

  • Pay for all uniforms ordered on their behalf

  • Follow LINOVAR’s care recommendations to avoid unnecessary damage

10. Satisfaction Guarantee

LINOVAR aims to deliver exceptional quality.


If cleaning results do not meet expectations, we will re-clean the item at no additional cost if notified within 48 hours of delivery.

11. Returns, Refunds & Exchanges

Because uniforms are customized (logo, name, embroidery), they are non-refundable unless:

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  • The supplier shipped the wrong item

  • The supplier produced an embroidery error

  • The item was defective upon arrival

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LINOVAR cannot accept returns for sizing errors on customized garments.


The Client must review and approve all sizes before ordering.

12. Modification of Terms

LINOVAR may update these Terms occasionally. Updates will be posted on the website with the revised date.

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