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TERMS & CONDITIONS

Last Updated: 12/19/2025


Business Name: LINOVAR

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Welcome to LINOVAR. These Terms & Conditions (“Terms”) govern your use of LINOVAR’s services, including uniform cleaning, pickup/delivery, replacement management, and uniform procurement. By becoming a client of LINOVAR (“Client”), you agree to the following Terms.

1. Services Provided

LINOVAR provides:

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  • Professional laundering, stain removal, and care for business uniforms.

  • Scheduled pickup and delivery of uniforms.

  • Management of replacement uniforms and new-hire uniform kits.

  • Procurement of branded and personalized garments from third-party suppliers.

  • Optional payment plans for uniform purchases.

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LINOVAR does not manufacture uniforms. All garments are sourced from approved suppliers.

2. No Contracts

LINOVAR operates on a no-contract, cancel-anytime model.
However, cancellation does not relieve the Client of unpaid invoices (see Section 9).

3. Pricing & Fees

3.1 Transparent Pricing

All pricing for cleaning, pickup/delivery, and uniform procurement is disclosed upfront and does not include hidden fees.

3.2 Supplier Pricing

Uniform purchase costs are based on:
 

  • Supplier garment cost

  • Supplier embroidery/personalization fees

  • Supplier preparation fees

  • Supplier shipping costs


3.3 Rates Adjustments

LINOVAR reserves the right to adjust cleaning and service rates while striving to remain competitive.

Uniform purchase prices are always based on current supplier rates.

4. Payment Terms

4.1 Invoices
 
Invoices are sent electronically and due upon receipt.

4.2 Uniform Purchases
 
If you choose to purchase uniforms from LINOVAR, the full amount is due upon purchase. ​
 
4.3 Missed Payments
 
Missed payments will result in:
 

  • Late fees

  • Hold on future uniform orders

  • Suspension of cleaning, pickup, and delivery services

  • Collections for delinquent accounts

5. Cancellations

Clients may cancel services at any time. A 30 day notice is required to avoid unwanted service.

Upon cancellation and before the end of the 30 days, the Client must pay all unpaid invoices
 

Cleaning services stop after the 30 days from the time of cancellation.

6. Replacement Uniform Policy

6.1 Eligibility for Replacements

A replacement uniform may be requested for:
 

  • Damage

  • Wear

  • Size changes

  • Lost or stolen garments (see Section 7.3 for cost responsibility)


6.2 Pricing

Replacement uniforms are priced at the current new uniform cost

6.3 Supplier Limitations

LINOVAR will always attempt to source the exact same garment originally provided.
If the supplier discontinues an item, LINOVAR will recommend the closest possible match in style, color, and fabric.

LINOVAR is not responsible for supplier discontinuations.

7. Damage, Loss & Liability

7.1 Cleaning Damage
 
LINOVAR follows industry-standard processes. Garments wear due to age, material, or manufacturer weaknesses.

LINOVAR is not responsible for:
 

  • Pre-existing wear

  • Defective materials

  • Improper client care outside of LINOVAR’s cleaning cycle

  • Extreme stains or hazardous exposure
     

7.2 Normal Wear & Tear
 
Uniforms naturally degrade over time. Worn garments can be replaced at standard replacement cost.
 
7.3 Lost or Stolen Garments
 
Clients are financially responsible for lost or stolen garments. If LINOVAR confirms that a garment was lost while in our possession, we will cover the cost of replacement, and the client will not be responsible for any associated charges.

​8. Pickup, Delivery & Logistics

8.1 Missed Deliveries
 
If a Client misses a scheduled pickup or delivery, a rescheduling fee will be charged.
 
8.2 Supplier Shipping
 
For new uniforms and replacements, suppliers will ship garments directly to the Client’s place of business. Supplier shipping times and policies apply.

9. Client Responsibilities

The Client agrees to:
 

  • Provide accurate employee uniform counts and sizes

  • Inform LINOVAR of lost/damaged uniforms promptly

  • Ensure all pockets are empty

  • Ensure uniforms are placed in designated pickup locations

  • Maintain payment methods and billing accuracy

  • Ensure timely payment

  • Pay for all uniforms ordered on their behalf

  • Follow LINOVAR’s care recommendations to avoid unnecessary damage

10. Satisfaction Guarantee

LINOVAR aims to deliver exceptional quality.


If cleaning results do not meet expectations, we will re-clean the item at no additional cost if notified within 48 hours of delivery.

11. Returns, Refunds & Exchanges

Because uniforms are customized (logo, name, embroidery), they are non-refundable unless:

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  • The supplier shipped the wrong item

  • The supplier produced an embroidery error

  • The item was defective upon arrival

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LINOVAR cannot accept returns for sizing errors on customized garments.


The Client must review and approve all sizes before ordering.

12. Modification of Terms

LINOVAR may update these Terms occasionally. Updates will be posted on the website with the revised date.

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